FAQ

About Rypen

What is Rypen?

Rypen is the freshest place to buy and discover things for your home. Our mantra is simple – to cultivate designers + makers and make their products more accessible to you. Rypen is a place to find the things you sit, sleep, work and eat on. We dedicate ourselves to creating pieces defined by design with the sole purpose of surrounding you with something you'll love.

Shipping

How long does it take to ship my order?

General domestic transit can range anywhere from a few days to 2 – 3 weeks. For products that are out of stock and/or ship from Europe, the shipping lead time ranges from 4-6 weeks. If you’d like expedited or specialized shipping services please contact us.

How will my order ship?

Deliveries are fulfilled by FedEx, UPS, freight carriers, white glove delivery specialists, local delivery agents, or members of our Rypen delivery team. Shipments may arrive in more than one package or from various locations. For larger or select items you will be contacted 1-3 days prior to schedule a convenient delivery appointment.

Can I ship to a P.O. Box?

Sorry, we can only ship to residential or commercial addresses.

Do you ship internationally?

Yes! We can provide a shipping quote that includes all customs and duties fees. The most cost- effective and recommended shipping option is for you to utilize your preferred Forwarder within the greater US, as this would still qualify for our Free Shipping to the Forwarder’s domestic location.

How much does it cost to ship small parcels and packages?

Shipping is free for all orders within the greater US. Small items that may ship parcel include accessories, textiles, and smaller furniture items. These items may ship via FedEx, UPS, USPS, or be delivered by a local courier, and may arrive in separate packages from multiple locations. Free Delivery of Small Parcel Shipments includes Standard Ground Transit only. Need an upgrade? Please reach out to hello@rypen.com let us know before you order.

How much does it cost to ship freight?

Shipping is free for all orders within the greater US. Items that will most likely be shipped via freight include dining tables, sofas, large or multiple quantities of chairs, buffets and credenzas, or any other large items that exceed 45 lbs or more. Orders with multiple items may arrive in separate shipments from various locations. Free Standard Freight includes Curbside Delivery, which is defined as the shipment being removed from the delivery vehicle and placed on the curb outside of your home or apartment complex. Please note that the removal and disposal of any outer packaging or pallet(s) will be the responsibility of the customer and not the carrier. Some products included enhanced delivery service and this will be noted on the product page. Customers will receive a phone call 1-3 days prior to delivery to schedule and confirm a delivery date and time-frame. Want to know if your order will ship via freight? Want to upgrade your service to white glove or in-home delivery? Please reach out to hello@rypen.com and we can help.

Can I upgrade to White Glove Delivery?

Any item that ships via freight can be upgraded to White Glove Delivery for an additional fee. White Glove Delivery includes a call-ahead scheduling service, a team of 1-3 Delivery Experts to bring your product(s) inside of your home and placed in your room of choice; and all packaging and boxes removed and disposed of outside of your home. Items that involve complex assembly or wall-mounting may incur an additional cost. While White Glove Delivery is available to every major city and surrounding areas, please note that some rural or hard-to-reach locations within the greater US might not facilitate White Glove Delivery Services. In the rare event that your shipping address does not qualify for White Glove Delivery, we will reach out and let you know prior to shipping your order and discuss other options and alternatives.

Can you expedite or hold my order?

Expedited shipments can be arranged for certain items. While we can never guarantee shipment arrival dates or estimations, we will always do everything we can to ensure the best transit lead times possible.

If you are planning on being on vacation or unavailable during your order’s estimated delivery dates, please let us know prior to placing the order. We are able to facilitate shipments holds up to (7) days after arrival to your area, but if an order is unclaimed and cannot be delivered for more than four weeks, the order will be cancelled and refunded, less all storage shipping, and restocking fees.

Cancellations & Returns

What is your Cancellation Policy?

If you would like to cancel your order, you must notify Rypen within 24 hours of purchase. Cancellation deadline exceptions can be made under certain circumstances, like if your order has not yet shipped, or if there is an unexpected production backorder status that adds an additional 4 weeks to the existing lead time.

Please contact hello@rypen.com and we will do everything we can to help.

What is your Return Policy?

If you simply don’t like your item and wish to return it, please contact hello@rypen.com immediately to start the return process. Items must be returned within 14 days from delivery in order to receive store credit. Any item over $500 returned will incur a 20% restocking fee. Returned item(s) must be confirmed and authorized through Rypen directly. Rypen will coordinate return shipments for you and deduct any cost from your return credit. Items are eligible for return if they are unused, in brand-new condition, and in their original packaging including tags, instructions, and inserts. Returned item(s) may not be assembled or modified in any way. Any attempts to return item(s) after 30 days will not be accepted. We do not accept international returns.

Here is a handy checklist to make the return easier:

  • Reach out to hello@rypen.com to start the process.
  • Make sure your item is unused and in brand-new condition, and includes all original packaging including tags, instructions, and inserts. Returned items may not be assembled or modified in any way.
  • Rypen will coordinate return shipments for you and deduct and cost from your return credit.

What if the item I receive is damaged or not what I ordered?

With any shipment, it is important to look over the outer packaging for possible damage. If you receive product that looks to have a damaged outer carton, crushed box corners, or any other signs of wear from transit, please be sure to mark this on all receiving paperwork provided by the carrier prior to signing. Once you have signed for a shipment, any damage that occurs from that point cannot be classified as transit damage, and therefore does not qualify for a damage claim to replace the product. If you receive a damaged FedEx or UPS Ground package that was left and did not require a signature, please reach out to hello@rypen.com within 48 hours of delivery. Make sure to keep all original packaging including tags, instructions, and inserts. Damaged or incorrect product can only be resolved with replacement unless otherwise advised by our team.

Orders

What does "Average Lead Time" mean?

Average Lead Time refers to the time to ship. An Average Lead Time of 4+ weeks means that the product will be ready to ship in 4+ weeks.

Can I place an order over the phone?

Absolutely! If you would like to place your order over the phone you can speak with one of our friendly team members by calling 800-560-0554. We’re also more than happy to help with any product questions and shipping / delivery questions too.

How can I check my order status?

You can reach out to hello@rypen.com or call 800-560-0554 for all order inquiries. Please allow 24-48 hours for our team to respond with your order update.

Do you price match?

Absolutely! We are always excited for an opportunity to offer the best pricing for the same product from an authorized dealer. Please reach out to hello@rypen.com and include a link and/or a PDF copy of the quote that we can match for you.

A promotional sale was announced on your website two days after I ordered, can you honor this pricing?

Isn’t this the worst? Rest assured, we completely understand and are happy to honor a promotional sale discount towards your qualifying, pre-existing order that was placed up to 14 days prior to the announcement of the sale.

Where in the checkout process can I redeemed my Promo Code or Gift Card?

The opportunity to enter your Promo Code or Gift Card appears on the last page before you submit your order.

Do you charge sales tax?

We collect sales tax where we are required to by law. Any applicable sales taxes will be noted at checkout based on your shipping address.

Can I pick up an order from your warehouse if I am in MN?

Definitely. We love our DIY customers. Please be sure to reach out to hello@rypen.com prior to ordering so we can confirm that your order is available to pick up, as well as our warehouse availability.

Can I visit your showroom?

We love visitors! Our office is a working showroom tucked in a warehouse complex in Northeast Minneapolis. If you can call ahead and let us know up to an hour ahead of time, we will make sure we are available to host you. 800-560-0554 or reach out to hello@rypen.com.

Creating an Account & Rypen Perks

Why should I create an account?

Creating an account is free and easy.  A Rypen account allows you to participate in our Rypen Perks rewards program where you can earn five percent back on everything you buy.  Join now and we’ll give you a $10.00 credit as a way of saying, “Welcome!”

What are Rypen Perks?

Rypen Perks, our rewards program, is simple and free to use. Earn five percent back on everything you buy to go toward your next purchase. You can save your Perks and spend them as you wish on qualifying orders.

Rypen Perks

I created an account but forgot my password, how can I get my password?

No problem! You can easily reset your password by selecting “Forgot?” on the sign in screen and follow the steps to receive an email to update your password and recover your account. Access the sign in screen from the account icon in the site header.

Security & Privacy

When I submit credit card information online, is it secure?

Yes, it is absolutely safe. Your credit card information is transferred using the same transcription and physical security that banks use.

What is your privacy policy?

View our policy below.

Privacy Policy

Still have questions?

Our customer service team will happily answer any questions you have about ordering, shipping, and returning with Rypen.
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