You will be notified via email with shipment tracking information once available. Shipments may arrive in more than one package or from various locations.
Deliveries are fulfilled by FedEx, UPS, freight carriers, white glove delivery specialists, local delivery agents, or members of our Rypen delivery team.
*Some exclusions apply for specific brands and products.
For larger or select items you will be contacted 1-3 days prior to schedule a convenient delivery appointment.
Expedited shipping, installations, and special requests can be handled accordingly when you contact us. Please note Free Shipping is only valid to addresses that are accessible via common carriers without added delivery charges. In the rare event your address is in a remote or 'non-standard' area, we'll contact you to coordinate delivery with additional fees as applicable. You will also have the opportunity to come pickup at your nearest terminal.
For damaged deliveries, contact Rypen ASAP within 48 hours. Any photographs of damaged item(s) and packaging will help us properly respond.
Items must be returned within 14 days from delivery in order to receive store credit (any item over $500 returned will incur a 20% restocking fee).
Returned items must be confirmed and authorized through Rypen directly.
Rypen will coordinate return shipments for you and deduct any cost from your return credit.
Items are eligible for return if they are unused, in brand-new condition, and in their original packaging including tags, instructions, and inserts.
Returned items may not be assembled or modified in any way.
Returned items must be shipped back by the same method in which they were shipped to you.